Shipping policy
Shipping Policy
Thank you for shopping with BotAt40.
All of our merchandise is made to order. This means your item is produced especially for you once your order has been placed.
Order Processing
Orders are typically processed within 2–7 business days before being shipped.
During busy periods, holidays, or new product launches, processing times may be slightly longer.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
- Australia: 3–10 business days
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- Rest of the World: Delivery times vary depending on your location.
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the products in your order.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information (where available), allowing you to follow your delivery.
Delays
While we do our best to ensure orders arrive on time, delays may occasionally occur due to factors outside our control, including:
- Postal service delays
- Customs processing
- Severe weather
- Public holidays
- High shipping volumes
We appreciate your patience if unexpected delays occur.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
BotAt40 cannot be responsible for delays or additional costs caused by incorrect or incomplete shipping information provided during checkout.
Lost or Damaged Parcels
If your parcel arrives damaged, appears to be lost, or you receive the wrong item, please contact us as soon as possible.
Email: g_goldsworthy@live.com
Please include your order number and any relevant photos or information so we can investigate and help resolve the issue.
Questions
If you have any questions regarding shipping or your order, please contact us at: